The Expert Salon Consultation

00:00:04: Gossip Girl,

00:00:05: the podcast

00:00:06: about

00:00:07: all things

00:00:07: hair.

00:00:14: Hello and welcome

00:00:15: to Gossip Curl, The Podcast About All Things Hair!

00:00:18: My name is Habnet Esfaya.

00:00:20: I am your host And today we will be talking about communication.

00:00:26: More specifically We'll talk about the communication with your hairdresser concerning hair colors.

00:00:33: So you walk out of the salon With results

00:00:36: that

00:00:36: you had in mind when you entered.

00:00:39: I'm not gonna talk

00:00:40: to myself, for sure.

00:00:51: And I feel like every episode, I walk out of the studio.

00:01:14: having just had the best experience for myself.

00:01:16: Oh,

00:01:17: that's brilliant!

00:01:17: You know what I mean?

00:01:18: Yeah because it was such fun sharing knowledge and... ...experience

00:01:23: to me.

00:01:23: And to be honest with you It is really exciting talking to people who are excited about this thing they do yeah.. ..and you're incredibly excited

00:01:30: about the thing you do.

00:01:32: I'll even breathe it

00:01:33: right.

00:01:33: so you've been a hair stylist or hairdresser.

00:01:38: Do we still call them hairdressers?

00:01:40: Hair colorist Not that long of a time.

00:01:45: You basically

00:01:46: just started two years ago,

00:01:48: right?

00:01:48: Four

00:01:48: decades!

00:01:50: That is crazy

00:01:51: because how did you start when you were two-years

00:01:54: old?!

00:01:54: Thank you so much!

00:01:57: No but really...you've done this for over forty years

00:01:59: which was pretty easy to me.

00:02:02: So

00:02:02: walk us through your beginnings.

00:02:05: How did you get into it.

00:02:07: I have also say sometimes done this job for two years.

00:02:11: And then sometimes it does feel like a hundred years, but most of the time if just feels thrilling and exciting... I never wanted to be hairdresser right?

00:02:20: I really wanted to do prosthetics and makeup for TV film theater.

00:02:26: And i had written to the BBC in obviously no emails at that point given in my sort of CV, which is basically just at school.

00:02:39: And you had to.

00:02:40: they wrote back and said You have to be twenty one-and a half years old?

00:02:43: Do you have to have history and do I have A level art or no level English literature?

00:02:50: there was a few things okay so i went to college.

00:02:54: I didn't go straight into hairdressing, and i went to college to get my A-level art.

00:02:59: And at that point it also said you had to have a hair dressing qualification.

00:03:03: so... At that point while I was in college.. ..I got a Saturday job literally down the road from where Mummy & Daddy lived!

00:03:14: They still ...at that point they still had like a bank of hood dryers.... I mean don't remember them using them often but It were still that kind not era, but it was an old-fashioned.

00:03:26: But I loved it!

00:03:27: Right?

00:03:28: I... loved it.

00:03:30: you know i was only a sassy girl.

00:03:31: they were only..I mean i was just a sasty girl and you know there's a lot of cleaning up and washing hair and ..you know ,but i loved it.

00:03:38: .and ...i think.... i kind have started to get the buzz of wanting to work with hair being part that environment.

00:03:47: And then..... i managed getting into Vidal Sassoon And within six months make-up, prosthetics everything went out the window and it was just hair.

00:03:58: Even with in six months It was colour.

00:04:01: Interesting!

00:04:02: Purely colour Because

00:04:03: when you save the dialysis soon right?

00:04:06: I immediately go into like all precision haircut.

00:04:09: Yeah

00:04:11: But for you it was colour

00:04:12: Totally.

00:04:13: Does that have anything to do with your art background?

00:04:17: Oh do ya know... After all these years, I've never thought

00:04:21: of

00:04:23: that.

00:04:24: For me...I always think there was a particular colourist.

00:04:28: you know i had to do certain amount of training.

00:04:31: You still have to learn all the haircuts and yeah All this stuff And things.

00:04:35: but There Was one colorists in Particular That I found him so inspiring.

00:04:40: He was mad as a hatter and actually looking at this wall, he left so soon as I went on to breed Afghan hounds but it's just amazing!

00:04:50: And so flamboyant...and i thought I want bit of this you know?

00:04:55: Right..And also kind felt probably a bit selfish that there were less people wanting to be colourists.

00:05:03: At their time.

00:05:04: I wanted the few.

00:05:09: So apart from the mentor or this almost idol, that's kind of how you describe him.

00:05:23: Apart form that impact what do think it is about art and trade itself like skill?

00:05:32: That attracted to attracted you to that part of the business.

00:05:38: I think, i also found like there's a huge positivity about colouring hair and also permming in those days because You're kind of always adding something.

00:05:48: your adding color Your adding texture your adding whereas with the haircut subconsciously or is having something taken away from you?

00:05:58: I'm a colourist so I'm slightly biased.

00:05:59: So That's my take on it.

00:06:02: Probably all those head Cutters out.

00:06:04: They were probably going, what are you talking about?

00:06:06: But that's my take on it.

00:06:08: people of

00:06:09: things is how they're gonna see.

00:06:12: absolutely I am adding color to their life.

00:06:14: You know

00:06:16: It really does feel like a superpower because your making People obviously look better but its about Making people Feel Really good and make them feel Better About themselves.

00:06:28: it Is A super power.

00:06:29: Its

00:06:30: so Fascinating To hear Because On this podcast, I've had the privilege and the honor of talking to a few people who do hair professionally.

00:06:41: And whenever I ask them what aspect of your job?

00:06:44: Do you really love

00:06:45: it?".

00:06:45: They will always mention the people.

00:06:47: so hairdressers are like really peoples'

00:06:50: people.

00:06:50: Absolutely not so cute absolutely.

00:06:53: but now let's get into right.

00:06:56: we're looking at forty years And coloring trends coming and going, right?

00:07:06: Two questions about that.

00:07:08: A what do you want to?

00:07:12: one What is it That You Have Noticed About Trends That Has Changed In The Last Years?

00:07:20: Yeah!

00:07:21: And number two...what exactly Is a trend and what Exactly is the fad?

00:07:29: Oh..that's very good.

00:07:31: I I am slightly obsessed by kind of trends as a colourist, because there is this aspect of hair cutting.

00:07:42: You don't really have trends like we used to have in the last sort of ten years.

00:07:49: that idea over hair trend has slightly moved on and it's all about the individual but colouring and placement... There was still a big hair trend versus fad.

00:08:01: I actually do a seminar on it, but its about forty minutes long because i go back to the very first documented hair trend which is like three thousand BCE.

00:08:12: It used to be BC and that's BCE.

00:08:15: That was over five-thousand years ago!

00:08:17: What was that?

00:08:19: That was ancient Egypt... Yeah.. ..that was wigs And it was a hair trend, obviously not a fad because it was widespread.

00:08:28: and you know these were wigs that we're very intricate.

00:08:31: The more intricate the highest status she had... And then of course everybody wanted to emulate that!

00:08:36: That became this massive trend.

00:08:38: so that's sort of what happened here.

00:08:39: So like the first colour trend is more one bc but I love it.

00:08:46: A lot of the sort recent generations will think that it's just recent history, you know.

00:08:52: The last hundred years or last two hundred years but It goes all the way back.

00:08:57: I mean i won't go But Just say one Of my favorite things is like a fifteen hundreds.

00:09:01: they used to send Little dolls pippins.

00:09:05: They were called little wooden carved dolls with the fashion That mostly the french courts and And the german courts not so much easily about the German and the French Courts.

00:09:15: and there were hairstyles.

00:09:17: And obviously the diplomats, I'm set-trick to the UK.

00:09:22: so when they came over all of the diplomates and ambassadors brought these little pippins along.

00:09:29: how the UK was inspired by French courts or German courts.

00:09:35: that could be another podcast!

00:09:37: I mean, because I could talk forever about that.

00:09:39: There's so many things.

00:09:41: there could be their own podcast.

00:09:43: when it comes to hair It's crazy like you can absolutely go down that rabbit

00:09:48: hole right?

00:09:48: Total rabbit hole.

00:09:50: So what your say- What i'm hearing is Trends have been around for a really long time

00:09:57: Absolutely And they've

00:09:58: been documented also For a very long time Right.

00:10:01: So coming back To That...What Is A Trend and What Is A Fat

00:10:06: brilliant.

00:10:07: So I think they have some of the same qualities, basically being a popular colour.

00:10:14: so it's either like a particular color palette or it can be a colour technical way of placing hair um...so if you think maybe a granny grey that was a fad because it almost of nowhere lasted, I mean that's normally like one or two seasons.

00:10:41: Or maybe a year and then out fashions go so they come in and they go straight up right?

00:10:47: And you know So kind of.

00:10:51: there is a bit of difference because if you think about full blown trends Then They Kind Of Very Kind of Gently Gradually build and Build and Build demographics and cross genres of people, very much long-lasting.

00:11:10: And if you think of lived in colour... I mean that's been around for a while now!

00:11:15: That will be a very long lasting trend.

00:11:18: If it were more kind of classic.

00:11:23: But even remember which salon i was at so soon?

00:11:28: It is the big Prada Beautiful.

00:11:35: And somebody coming in, this is the early nineties... Somebody coming in and she was prisoned as you wanted Baleage.

00:11:45: Now nobody.

00:11:47: I mean maybe there were one or two people in London doing baleage but certainly not as soon.

00:11:51: we didn't do baleages and i remember.. I remembered doing her hair But I can't remember.

00:11:57: what did it definitely don't do about baleaged because I didn't know baleag.

00:11:59: You

00:12:00: didn't knows a technique?

00:12:02: No!

00:12:03: I couldn't do it.

00:12:04: We had a technique called flying colours.

00:12:05: that was for short hair, but... That's something else!

00:12:09: But i remember in the staff room and we were all talking about you know this is never ever going to happen in the UK because who's gonna paint out their hair coloured when they already looks grown-out?

00:12:22: Because of course before social media.

00:12:24: so those trends where very localised regions.

00:12:30: Interesting!

00:12:31: You know, but you think about London... London has regional trends like East London

00:12:36: looks very different

00:12:37: from West London.

00:12:39: so I mean global trends are something else.

00:12:43: there's some fads will go to big trends.

00:12:47: There is a fad.

00:12:49: well i think everybody thought it was going be a fadd.

00:12:51: probably started couple of years ago.

00:12:53: or fantasy hair color Again, I mean we haven't seen that since like the two thousands

00:13:00: and two thousand tens.

00:13:03: Yeah.

00:13:04: And yeah... That's really because you've got Jen Alpha who- You know?

00:13:08: The oldest Jennifer is what?

00:13:10: Fourteen?

00:13:11: Thirteen or fourteen?

00:13:12: If they're able to experiment with colours.

00:13:17: so it's slightly different from last time Because Last Time was a sort of economic you know, that's the reason those unicorn colours came in.

00:13:29: And it was more pastels whereas this time its a little bit of greens and blues but because there is not much bleach going on.

00:13:40: so your getting deeper blue and green because of their age group.

00:13:44: I think you can see how some of the marketeers are aiming at.

00:13:52: So, you know You can see that they can recognize at.

00:13:54: this will not just be a fad.

00:13:56: This is now becoming a trend.

00:13:59: Maybe this is a technical question but what do you think?

00:14:03: Needs to happen in order for a fadd become a trend?

00:14:08: Yeah good question I would say more often than not It's A viral moment.

00:14:17: so it Is a social media thing.

00:14:20: so That If you think about fads weren't as much around before, what's Instagram was?

00:14:27: Twenty-ten wasn't it.

00:14:28: I think twenty

00:14:30: ten.

00:14:30: yeah early twenty times.

00:14:31: Yeah

00:14:33: You didn't really see as many fads Before mm-hmm.

00:14:37: It was more of a localized trend.

00:14:39: so London had this or the UK have this and US had this And So i think um its mostly A moment and normally viral.

00:14:51: It needs longevity to

00:14:53: actually it's longevity that makes a trend.

00:14:56: Okay,

00:14:56: got it

00:14:57: totally.

00:14:57: That is the big thing.

00:14:59: pops out of fashion says stays on trend and long-lasting alright

00:15:03: then Nick becomes

00:15:04: that

00:15:04: so with okay.

00:15:07: So say I'm fascinated by a fad right?

00:15:12: And you go to the hairdresser or two my colorists and say listen they want to do that.

00:15:17: My hair dresser tells me no because it won't work or whatever.

00:15:24: Like, how do I proceed from there?

00:15:30: I would say hairdressers know what's going to look good on somebody even though like i Know What Looks Good On Me and we all know what looks good on ourselves.

00:15:44: but until Say You Came In you said um...I want a mushroom brown.. I Want A Cool Ash Brown or I want yellow, a yellow hair.

00:15:54: Or I want platinum silvery hair?

00:15:56: I would be like...I think okay if you want to go blonde let's not think about platinum.

00:16:02: Let's think about the warmer sort of caramel blondes because you've got that beautiful warm skin.

00:16:10: You have brown eyes and darker hair.

00:16:14: Honestly you can take practically everything but i wouldn't say silver!

00:16:17: I won't say ash And I wouldn't anything too yellow.

00:16:21: But when you think about it, when you wear those colors against yourself.

00:16:27: You kind of know what looks right?

00:16:29: Right!

00:16:30: We have this really good thing that if you put silver against somebody or gold... Yeah.

00:16:36: ...you go straight away.

00:16:37: your eyes light up and skin lights up.

00:16:40: So as a consumer…

00:16:42: Yes

00:16:43: Or As A Client It's Really Important to probably also listen to your hairdresser.

00:16:51: But I think it's for them, also interesting or important more um... To find a workaround right?

00:16:59: To kind of like say okay see this version of this trend won't work for you.

00:17:05: but how about

00:17:06: this right

00:17:08: which is kinda adjacent

00:17:11: to

00:17:11: whatever you were trying to do.

00:17:13: But not really, but it'll work for you.

00:17:15: and also if If You Were Really Dead Set On Having A Mushroom Like An Ashy Light Brown On Your Hair?

00:17:22: You Could Still Have It!

00:17:23: But I Would Put It Behind The Hairline.

00:17:26: So Maybe Something Sort Of More Currently.

00:17:28: Excuse Me Slightly More Toffee Tone Or Just A Slightly Natural Warm Brown And Then Have Something Flatter.

00:17:35: If You Are Dead Set And You Really Wanted It Then you can always have what you want, but just make sure it's not on the hairline.

00:17:43: Gotcha Okay.

00:17:45: So so say We found something that we can both agree and And and you kind of go like

00:17:54: this.

00:17:55: I Can't wait for this to be over right?

00:17:58: You're like I can't wait four people to stop requesting.

00:18:03: I don't know whatever it is that they've been requesting you to do, right?

00:18:06: Yeah.

00:18:06: So what was the last trend where you would said like...I want this to be over ASAP?

00:18:13: Honestly there hasn't being a trend that i hated even when I think back to very early nineties when it was Spice Girl Stripes and that was red blonde and black.

00:18:28: at that time, it was amazing.

00:18:31: I mean look at it now!

00:18:32: It looks really not tragic but...

00:18:36: She's

00:18:37: so tragic?

00:18:39: Not

00:18:39: tragic?!

00:18:39: You know you can tell it was of that moment yeah.. So if somebody came in and asked me for that i would do it in a modern way ..I probably wouldn't use black blonde and red together ...but that could still work.... But So any technique kind of works as long as you're using the right colors for your skin and your face, then.

00:19:01: Your lifestyle.

00:19:03: but if I'm honest that one is probably be a bit controversial.

00:19:06: let's

00:19:07: go.

00:19:08: Let's go for

00:19:08: it now.

00:19:09: But Balayage!

00:19:10: Now i love balayage.

00:19:12: I loved doing balayagesh And I love to look at balayaged.

00:19:16: my concern is Balayages really a technique That You would want To Go to your hairdresser and have done.

00:19:24: And then in between, if you want to get your roots done or you wants a gloss it all.

00:19:28: You want to tone it great?

00:19:29: Then you can do that yourself.

00:19:31: Balliage... It's like anything is out there on the internet.

00:19:38: There's not like one hundred ways to do ballyard or thousand where this hundreds of thousands of Ways To Show Somebody Has To Do Ballyarge and I. It's a fine art, basically.

00:19:53: And I just don't like to see people that have bad colour because it is so easy not.

00:20:12: But okay, I understand what you're saying because there are some trends that just so incredibly technical.

00:20:18: Like Balayash being one of them but i can absolutely see people experimenting with strong colors.

00:20:26: then it's not going to be like an intricate

00:20:29: application

00:20:30: technique.

00:20:30: its gonna be a head-of-pink You

00:20:32: know?

00:20:33: I love when you say people anywhere with really strong color.

00:20:39: I know they've done it themselves and i love It.

00:20:40: I'm really up for that because, you Know life is so precious And So beautiful That not to try anything that You want To Try?

00:20:50: Just act like Oh!

00:20:52: I won't have Anything to be boring.

00:20:54: Try it.

00:20:54: Try bright red.

00:20:55: Try bright pink.

00:20:56: Try bright yellow.

00:20:57: Not you but bright.

00:20:59: You were bright Pink.

00:21:01: I mean

00:21:03: We could just hold Up this

00:21:04: My skirt

00:21:05: Upto my head right.

00:21:06: Absolutely You would look amazing.

00:21:08: But the thing is, you know... Not me just thinking about like what if I did pink hair?

00:21:16: Right.

00:21:18: Let's say

00:21:18: we're talking about conversation and communication today.

00:21:21: right And most of it concerning hair color.

00:21:24: right and i think part Of communication a big part of communication especially from The hairdresser side Is expectation management.

00:21:36: Right, I come in and have this big plan.

00:21:42: How do I avoid dreaming too big?

00:21:48: Really good!

00:21:50: For me as a hairdresser or hair colourist it's my job to extract everything that i need.

00:22:00: so if somebody says you want red hair What do you mean by red?

00:22:07: Your strawberry rosé could be my pastel pink.

00:22:16: But that's my job, I think also my job is to really explain the process... the timings, you know making sure people are really understanding how long they're gonna be in this salon but also How often?

00:22:31: They need to come back.

00:22:33: So before I didn't mix up anything.

00:22:36: I'm going to make sure that person.

00:22:38: do You want a color that's going two last four five months?

00:22:43: Are you happy to come in every six eight weeks?

00:22:46: Do you want it to be this you know.

00:22:48: so II mean we were going into with consultations a bit later But III There is nothing more important than doing a really concise, not intensive but very deep consultation.

00:23:04: And whether I've looked after you for the first time or look after that person for thirty years... ...I always do a deep consultation so i always sit next to them and i always look in their eyes.

00:23:20: don't look through the mirror

00:23:24: Listen, because I have seen those

00:23:27: really long

00:23:29: four-part consultation videos on social media where you listen to a hairdresser talking their client.

00:23:39: through like, ten-fifteen minutes of just consultation.

00:23:43: Meanwhile I'm super impatient completely ruined by one minute Instagram videos.

00:23:50: where kind go?

00:23:51: can we see the results?

00:23:53: because i don't care about the consultation.

00:23:55: but you're saying that consultations actually wear it's at?

00:23:59: One hundred percent if u get a consultation.

00:24:02: Absolutely right.

00:24:03: There is no way that your client, model or whoever's in front of you... there's not going to be super-super happy!

00:24:10: She'll go over the moon with what you do because you've got that consultation correct.

00:24:19: Sometimes a consultation is two minutes sometimes it is ten minutes.

00:24:24: It isn't normally more than unless somebody who really unsure about they're doing ten, fifteen minutes max.

00:24:30: Well it feels like that

00:24:31: to me

00:24:32: right?

00:24:32: Okay

00:24:32: I'll say there's a difference between the actual time that has passed and what i think has past when i'm just trying to see the result okay but that's

00:24:42: different.

00:24:42: sorry

00:24:42: i'm like okay yes you want this color okay um but actually because like i'm gonna be deadly honest with you cuz sometimes.

00:24:53: And now I feel actually kind of bad about it.

00:24:55: because sometimes, especially on social media if hairdressers put out their minute-long consultations.

00:25:02: On Instagram...I kinda go like who's interested in this?

00:25:05: But thinking about that sounds so pretentious!

00:25:08: If i was the chair you'd

00:25:10: want to

00:25:11: know.

00:25:12: Absolutely

00:25:14: Absolutely.

00:25:15: I'm just gonna watch the whole thing from now on,

00:25:17: you know there's something that when i'm in this salon only a couple of days a month and love going into the salon but always say to all the colorists it is really important would never let anybody say are we doing same again ever?

00:25:35: because I think thats just lazy.

00:25:42: To give your client the very best you need to say what.

00:25:45: how did you find it?

00:25:47: Is there anything else we can do that changes it?

00:25:49: shall We tweak at this time?

00:25:51: now is spring summer.

00:25:52: Shall we do this now?

00:25:53: It's autumn winter.

00:25:54: Shall, we just change this.

00:25:56: let's Let's tweak this a bit.

00:25:58: I think You know i think if i was to say oh lets do The same as last time why are they coming to me right?

00:26:04: their mothers will Just go anywhere.

00:26:07: Okay,

00:26:07: so let's get into the details because I'm never going to rush my consultation ever again.

00:26:13: Like okay... Let's sit and talk about it!

00:26:16: Can we just do it?

00:26:17: Because i am literally the one who will say same as last time

00:26:21: Well that is fine.

00:26:22: or if somebody says they want exactly the same Absolutely fine.

00:26:26: Very, very happy to do that but I've given them the option.

00:26:29: Gotcha

00:26:30: okay so let's get into the meat a little bit right?

00:26:36: The brighter you go the faster you fall.

00:26:39: colour fading.

00:26:41: is there something that i need to have in mind?

00:26:44: it is mostly with reds and Technically, it's a very small coloured molecule.

00:26:54: I mean all the tints in the tube are... A small uncoloured molecule.

00:26:59: they get the developer hydrogen peroxide or whatever.

00:27:03: you mix it up that develop- The developer opens up the spaces and the cuticles of hair.

00:27:10: those uncolour molecules go And they clump together.

00:27:14: I mean, this is very layman terms but clumped together and can't get back out right?

00:27:18: So if you think...I always say like a lobster pot.

00:27:20: so If imagine a lobster could get in But it can't Get Back Out now most colors clump Together.

00:27:27: I mean, somebody from R&D would just go... Well that's a bit

00:27:32: wrong.

00:27:32: But generally nobody says to

00:27:33: tell me

00:27:35: but... Generally!

00:27:39: Just

00:27:41: like you can't get big they cannot out those cellular spaces.

00:27:45: however red never kind of gets that much bigger.

00:27:49: So red is a color that will always fade, but you know there are ways to keep the red as long as possible.

00:27:55: Okay so red is one colour.

00:27:56: we need to be

00:27:59: prepared for it to fade?

00:28:01: Definitely and also when your toning

00:28:03: blondes

00:28:06: because obviously some of the cuticles have moved away and that toning can slip out!

00:28:13: That's not bad thing.

00:28:15: very easy ways to again elongate the timing of that.

00:28:20: When we were talking about consultations earlier, you said something about maintenance?

00:28:27: Are you willing um... To put in the time that it takes and the money?

00:28:32: let's not forget about that.

00:28:34: yeah when you do it professionally Let's put it that way because maybe you'll find a way to do it at home.

00:28:40: but um Do you have to maintain your hair color.

00:28:46: What do you think is the most complicated or most challenging hair colour?

00:28:51: To maintain?

00:28:53: I mean red, it's gonna fade.

00:28:54: we heard

00:28:55: that.

00:28:57: Blondes are more difficult to look after because blondes were affected by the atmosphere that we're in.

00:29:03: so if you live in a hard water area which a lot of London is but i can't say that I don't know.

00:29:11: You'll get sort chemical buildup.

00:29:14: You know, if you've got copper pipes who's got a problem where he might get that slightly green not greeny tinge.

00:29:20: but that's likely going to be tinged and toners fade out.

00:29:25: so blondes are probably more difficult to look after because also then you need to make sure that your maintaining the structure of their hair.

00:29:34: So you'd have been making sure they're using the right conditioners in the right shampoos The Aftercare basically between you coming in to see me and the next time.

00:29:44: So if I'm saying right, If You Can Use ABC And Do This Once A Week Do That Every Two Weeks.

00:29:54: When that client comes back her colour should be exactly the same as it was when she left but just have a regrowth The Same As A Red Same As Any Colour hairdressers, historically we would never like to sell products.

00:30:13: You know the whole thing about telling a client or buy this shampoo bike because when not naturally marketed people you want color hair and we just

00:30:24: wanna do their hair.

00:30:25: yeah but I really truly think that unless your hairdresser does tell you what shampoo moisture everything i'm doing good job if my clients goes away and buys something from a supermarket.

00:30:40: That's never a problem, but as long I've said which one to buy for the supermarket?

00:30:43: I don't have problems with super market shampoos at all!

00:30:46: But there are certain ones that you wouldn't use because it would lift the colour away so... It is almost important as an actual technique spending time doing something go off and it's stripped out because, not a dodgy shampoo but the shampoo that is not correct for... their hair,

00:31:12: if they went.

00:31:13: They left with beautiful platinum here and come back with yellow hair.

00:31:17: you know something has happened that he didn't listen to

00:31:20: absolutely right?

00:31:21: And because I think it's also like yeah recommend the hairdresser or your colorist recommends some thing but i think its as absolutely especially in this economy

00:31:30: totally

00:31:30: not going to lie to you totally helps a few.

00:31:33: It kind of helps If You Recommend Something That's Like More Affordable

00:31:36: Right Totally Totally Yeah.

00:31:39: You know, for me I feel like there's this perfect synergy that we probably as a professional hairdresser didn't have.

00:31:49: For a long time.

00:31:49: i think people are more tuned up.

00:31:51: you know the way the world is.

00:31:52: Like you say The World Is A Different Place and I Think We Have To Understand.

00:31:58: You Know Okay?

00:31:59: Like I Say You Come In And You See Me You Have The Big Job Stunned!

00:32:05: If You Want to Gloss It Yourself...You Know..We Have Amazing Products that you can buy in the pharmacy and the supermarkets, they're brilliant at keeping everything going.

00:32:16: Or if you've got a gray route, you want to do that?

00:32:18: Fine!

00:32:19: But then come back and see me for the special needs...

00:32:22: Okay so when I want to minimize the chance of disappointment….

00:32:29: …I will communicate clearly what I need or what I want.

00:32:35: Our picture is helpful

00:32:37: Absolutely, but I would say that the actual hairdresser should be sort of holding this conversation.

00:32:46: Should be saying to now what is it you want?

00:32:48: What are we going to do?

00:32:49: What etc.

00:32:51: like.

00:32:51: we mentioned photos or images a huge plus.

00:32:57: But again It's my responsibility to say okay That image that your looking at there probably AI'd and it's probably being pushed out.

00:33:09: And that reflection there is this, and this reflection here is this.

00:33:13: but again... That's my job to let you know the information.

00:33:18: so It's also really important for me to say What is about that picture?

00:33:23: You really like?

00:33:24: what is it about?

00:33:25: color you really liked?

00:33:26: because Sometimes it's actually they want a look more like person.

00:33:31: Because when then you would always show And I do that, especially with new clients.

00:33:37: So we say...I want you to bring in pictures of the hair colours you really don't like and pictures that you really do like because then you can really understand.

00:33:46: is it the imagery?

00:33:48: That they're loving or Is It The Real Tones?

00:33:51: Are You Seeing Camille Blondes In All Of Those Images or is it popping up in these?

00:33:55: And its really the whole,

00:33:58: Is It The Vibe That You're Going For.

00:34:00: Or is it the actual color that you going for?

00:34:03: Yeah!

00:34:04: Is it?

00:34:05: I want to look like Zendaya... Yes!

00:34:07: ...or do i Really Want Zendayas Life Card?

00:34:09: Do I want a life

00:34:09: card?!

00:34:10: I DO WANT HER

00:34:11: LIFE!!

00:34:11: I'm very happy with my husband but do I want that type of

00:34:14: level??

00:34:15: That Level Of

00:34:16: Talent???

00:34:16: YES

00:34:17: I

00:34:17: DO!!!

00:34:18: OKAY

00:34:18: I

00:34:18: DO!!!!

00:34:20: Also, I want those legs.

00:34:22: OK here

00:34:22: we are!

00:34:23: That's

00:34:25: okay um... Okay so here is the thing We did.

00:34:29: all that right?

00:34:30: We communicate it and both think ok were on same page.

00:34:33: let get done.

00:34:34: figure out what i wanted.

00:34:37: you look at work your happy with it.

00:34:41: like I nailed this one chef kiss chow.

00:34:44: yeah I looked in the mirror.

00:34:45: Then I've

00:34:47: done a wrong consultation.

00:34:49: You have, yeah

00:34:50: Leslie thank you so much.

00:34:52: Thank you for

00:34:52: improving my communication and listening skills because I think we can all take home with us that it's absolutely crucial to have the right conversations, ask the right questions.

00:35:04: And have uh...the honest answers ready when consulting with your hairdresser about the color that you want.

00:35:13: thank you so much for sharing that with us Leslie.

00:35:15: Thank You for being

00:35:16: here!

00:35:16: Thank you very much

00:35:17: Allright?

00:35:19: you in the next episode of Gossip Girl.

00:35:23: Take care, bye!

00:35:27: Ciao!

00:35:33: If

00:35:37: you

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